Refund & Cancellation Policy

Overview

This page explains exactly when a Lokt stake is refunded, when it isn't, and how to raise a payment issue with us. It applies to every stake made through the Lokt app.

Cancelling a stake

You can cancel an active stake up to 4 hours before its proof window opens. Cancelling within this window gives you a full refund of both the stake amount and the ₹10 platform fee. Once that 4-hour cutoff passes, a stake can no longer be cancelled — it must be completed or it will be treated as missed.

Unpaid stakes

If you start creating a stake but don't complete payment, it is automatically cancelled after 30 minutes. You are not charged anything for an unpaid stake.

Refund on a successful stake

If you complete your goal and your proof (puzzle or photo) is approved, the full amount you paid — your stake and the ₹10 platform fee — is refunded to your original payment method.

Full refund on cancellation

If you cancel a stake before the 4-hour cutoff, both the stake amount and the platform fee are refunded in full.

Failed stakes are not refundable

If you miss your goal — no valid proof submitted and approved before the window closes — your stake amount is donated to the charity you chose. This donation is final and cannot be refunded or reversed. The platform fee is likewise not refunded.

Duplicate or erroneous charges

If you're charged more than once for the same stake, or charged in error due to a technical fault, we will refund the duplicate or erroneous amount in full. Contact us with the details below and we'll investigate.

Refund timeline

All refunds are issued through Razorpay to your original payment method. Once a refund is initiated, banks typically take 5–7 working days to reflect it in your account or statement.

How to raise a payment issue

If a charge, refund, or donation looks wrong, email us with:

• Your stake ID (shown on the stake in the app); and
• The Razorpay payment ID for the transaction, if you have it.

lokt.customer.support@gmail.com

We aim to respond to payment issues within 2 working days. See our Contact page for more.